Job Description
Iowa Athletic Club Restaurant and Sports Bar in Coralville, IA is looking to add a full-time Assistant General Manager to our team! We're looking for someone who has a great customer service background, restaurant, and management experience.
As our AGM, you’ll be a key part of the crew, making sure things run smoothly day to day, keeping our service top-notch, and supporting our amazing staff. We’re proud to be one of the go-to spots in Coralville, and with your help, we’re aiming even higher.
Come be part of a place that’s all about great food, great vibes, and great people.
Salary: $50,000/year and up based on experience
Benefits:
- Highly competitive salary and bonus structure
- Health, dental, and vision insurance (50% paid by company)
- Paid maternity and paternity leave
- Free Employee Assistance Program: Provides a variety of counseling, consultation, resources, and coaching for employees and family members
- Two weeks (10 days) paid time-off plus select holidays; scales up after 3 years
- Professional development opportunities and ongoing training
- Employee discounts and perks, including complimentary meals and drink discounts for employees and up to 7 guests across all Craft Concepts Restaurants (25+ locations in Iowa, Kansas City, Missouri, and Omaha)
Accountabilities
Assistant General Manager’s direct responsibilities
- LMA (Lead + Manage = Accountability)
- Win on Fast & Friendly Service
- L10 weekly meetings: attend and participate in weekly meetings
- Store-Level Culture
- Policy Enforcement
- Assist store General Manager and Chef in managing labor cost and COGS by assisting with weekly/monthly inventory and orders. Thus, creating a reliable platform to effectively create declining budgets and assist in midweek adjustment when necessary
- Uphold standards, including but not limited to: daily duties, internal and external restaurant cleanliness, phase work, and restaurant maintenance
- Assist with quarterly reviews of all front-of-house employees
- Assist in daily and weekly administrative tasks, including processing QuickBooks payments, completing new hire paperwork, and promptly responding to company correspondence (email, Slack, online reviews)
- Promote transparency and clarity in communication, ensuring all messages are delivered in the proper chain-of-command sequence in a clear and concise manner
Essential Functions
Assistant General Manager’s primary duties performed on a regular basis
- Foster a culture of excellence and continuous improvement through coaching and development of staff– most notably our commitment to FAST, FRIENDLY & ATTENTIVE SERVICE!
- Oversee the building of a dynamic schedule for all front-of-house employees, managing time-off requests, cross-referencing internal & local events, and ensuring each area is adequately staffed
- Execute pre-shift rallies
- Assist GM with overseeing all front-of-house employees, including: hiring and terminations, performance and pay reviews, job responsibilities, training and continuing education, discipline and commendations
- Provide essential tools and checklists for front-of-house to effectively prepare and maintain the restaurant's appearance
- Complete daily cash and safe balance reports to ensure accuracy and security of funds
- Conducts weekly and monthly inventory checks to track and manage stock levels efficiently
- Assist in driving performance and development of front-on-house employees and management, building success and fostering growth within the team
- Demonstrate proficiency and versatility in all front-of-house operations
- Monitor and address equipment and facilities repair and cosmetic needs to ensure a safe and aesthetically pleasing environment
- Actively engage with customers by conducting 100% table touches to enhance the dining experience - Make raving fans!
- Pioneer growth avenue for increased revenue
- Other duties as assigned
Expectations
- Demonstrate reliability by adhering to Iowa Athletic Club Handbook policies and procedures
- Ability to work flexible hours, including evenings, weekends, and holidays with a consistent work schedule of 40-45 per week
- Know and apply company Core Values to manage, make decisions, and inspire others to do the same
- Develop and maintain open lines of communication with leadership and team members, fostering a collaborative and inclusive work environment
Skills
- Entrepreneurial mentality with experience in a sales-focused environment
- Excellent organizational, interpersonal, communication, and problem-solving skills
- Strong leadership skills, with the ability to coach and mentor team members with professional maturity
Qualifications
- 2+ years of experience in restaurant management, with a proven track record of success
- Holds an Iowa Program for Alcohol Compliance Training Certificate (I-PACT) or is able to obtain it within 30 days of hire
- ServSafe Certified or is able to obtain it within 30 days of hire
- Able to lift and carry up to 50lbs
- Capacity to stand and walk for prolonged periods of time
*IAC is an Equal Employment Opportunity employer.