AUTOMOTIVE SHOP MANAGER

Job Description

• Oversee all day-to-day shop operations to ensure smooth, efficient workflow

• Manage vehicle flow from check-in through delivery to maximize productivity and minimize downtime

• Lead, train, coach, and motivate technicians, foremen, and service advisors

• Hold team members accountable to performance, quality, and productivity standards

• Conduct daily meetings, workflow reviews, and performance check-ins

• Assist with hiring, onboarding, training, and disciplinary actions when necessary

• Ensure all repairs, diagnostics, and inspections meet company and industry standards

• Review work orders for accuracy, completeness, and proper documentation

• Assist with difficult diagnostics or repair decisions when needed

• Enforce proper use of tools, equipment, and shop procedures

• Support service advisors with customer concerns, and complex explanations

• Ensure clear communication between the front office and technicians

• Maintain high customer satisfaction and handle any issues professionally

• Ensure vehicles are delivered on time and repaired right the first time

• Monitor efficiency, and overall shop profitability

• Work with ownership to meet and exceed monthly and yearly performance goals

• Control expenses, comebacks, and warranty work

• Track and report shop performance metrics

• Maintain a clean, safe, and organized shop environment

• Ensure compliance with safety regulations and shop policies

• Oversee maintenance of shop equipment and tools

• Enforce shop cleanliness, appearance, and professionalism