Job Description
At Bank Forward, our greatest asset is our employees. Working for a widely respected company with a rich tradition, in an atmosphere of enthusiasm, positivity, with a culture grounded in teamwork focused on the future is what can be expected at Bank Forward…It’s Simply the Forward Way!
Compensation: Starting at $65,000+, depending on experience.
Benefits: Health (Traditional and High Deductible plan options), Dental, Vision, Medical & Dependent Care FSA, HSA, 401k, Employee Stock Ownership, Company paid Life and Long-term Disability Insurance, Voluntary paid benefits, Paid Time Off, Holidays, Extended Medical Absence Leave.
Work Hours: Monday through Friday 8-5pm.
Skills / Requirements / Qualifications:
- Develops and executes a digital banking strategy that aligns with the overall strategic objectives of the bank, including identifying new digital services, improving existing ones, and staying up to date with industry trends.
- Oversees the day-to-day operations of the digital banking department including customer support, operating systems support, and employee support.
- Manages digital banking departmental staffing, including supervision, career development, evaluation, and corrective action.
- Analyzes data for key trends, usage, transaction volumes, incident management, and customer satisfaction. Provides recommendations for product, service, and/or process enhancements.
- Prepares reports on the performance of digital banking services to management and/or the board of directors.
- Leads department projects and ensures projects are completely timely and within budget.
- Collaborates with team, marketing, and other departments to develop digital customer engagement and marketing strategies to strengthen customer relationships and provide financial service and product offerings relevant to customer needs.
- Collaborates with service providers to maintain and update digital banking platforms and infrastructure.
- Position requires a bachelor’s degree in business, accounting, finance or banking or equivalent combination of education and experience. Position prefers a minimum of five years of experience in financial services, preferably in bank operations or digital banking.