Job Description
In this role, you’ll help support patients and customers by managing durable medical equipment (DME) needs from start to finish. This includes answering product questions, preparing equipment for use, and ensuring items are delivered, maintained, and ready when needed.
Monday–Friday schedule with rare after-hours service needs.
What You’ll Do:
- Respond to customer and patient inquiries about available equipment
- Enter orders and track inventory for equipment that is sold or rented
- Monitor equipment for preventive maintenance needs and complete maintenance or coordinate with Biomed as needed
- Organize and manage inventory, and communicate supply needs to the Purchasing team
- Deliver and pick up equipment as requested
- Provide basic instruction to patients and families on how to safely use equipment
- Complete and collect required paperwork to support billing and reimbursement
- Identify additional patient needs and communicate them to the care team
- Clean, sanitize, and service returned rental equipment
Requirements
- High school diploma or the equivalent.
- Successful completion of the competency assessment for the Technician job description.
- Related medical experience preferred.
JOB RESPONSIBILITES:
- Responds to all product inquiries no later than the following workday.
- Inputs into the computer and documents inventory numbers of equipment being rented or sold according to standard operating procedure.
- Keeps inventory stored in an orderly fashion and ensures area is kept clean at all times according to regulatory and standard operating procedures.
- Obtains necessary paperwork for customers to ensure maximum reimbursement potential in order to meet all regulatory requirements, i.e., signatures, etc.
- Identifies other patient needs and communicates this to appropriate customer service staff.
- Demonstrates knowledge regarding products available for rent or sale and utilizes appropriate resources to continue to develop product knowledge.
- Communicates on a regular basis with DME purchasing staff regarding product shortages and other product suggestions.
- Answers or refers charging, billing, and claims, inquiries to our customer service or billing personnel.
- Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
- All other duties as assigned.
TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Contact with employees, physicians, visitors, patients and residents. Possible contact with communicable diseases through the public due to the admission/reception area contacts.
TYPICAL PHYSICAL DEMANDS: Requires full range of body motion, standing and walking for extensive periods of time, and occasionally lifting and carrying items weighing up to 50 pounds. On call as needed. Must be able to respond quickly to emergency situations. Must be able to fit into cramped places. Requires corrected vision and hearing to normal range, good hand-eye coordination. Requires working under stressful conditions at times and some exposure to communicable diseases and/or bodily fluids. Requires going into patient homes, a valid state driver’s license, and must be insurable.