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Evening FT/PT Front Desk Agent

Springhill Suites By Marriott-Fargo

Fargo, ND 58104

Posted/Updated: Today

Job Description

About Us:

Our new Springhill Suites hotel is now seeking friendly, organized, and customer-focused Hotel Front Desk Agents to join our team! As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional stay experience.

Job Summary:

We're looking for a highly skilled and courteous Front Desk Agent to manage guest check-ins/outs, handle room assignments, and provide exceptional customer service. If you have excellent communication skills, a warm smile, and a passion for hospitality, we'd love to hear from you!

Responsibilities:

  • Greet guests, handle check ins/outs and assign rooms

  • Manage room keys, ID verification and ensure secure transactions

  • Answer phone calls, respond to emails and resolve guest inquiries

  • Process payments, handle billing and keep accurate records

  • Provide information on hotel services, amenities and local attractions

  • Collaborate with other departments to ensure seamless guest experiences

  • Maintain the front desk area's cleanliness and organization

  • Follow hotel policies, procedures and safety protocols

Requirements:

  • Excellent communication, interpersonal and problem-solving skills

  • Must have flexible availability. Shifts are 3-11 and/or 4-10pm

  • Basic computer skills

  • High school diploma or equivalent required

What We Offer:

  • Competitive hourly rate ($16-$17/hr.)

  • 28-36hrs/week

  • Comprehensive benefits package (medical, dental, vision)

  • Paid time off accrual

  • Opportunities for career growth and development

  • A dynamic and supportive work environment

How to Apply:

If you're passionate about delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to kira@christiansoncompanies.com
We can't wait to welcome you to our team!
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