Job Description
EDUCATIONAL REQUIREMENTS:
• High school diploma required
QUALIFICATIONS AND EXPERIENCE:
• Up to two years experience in a medical office, telemarketing or other customer service position
• Comfortable using email and interacting with Internet applications
• Knowledge of practice management and word processing software
• Ability to perform multiple and diverse tasks simultaneously
• Ability to establish and maintain effective working relationships with patients, coworkers, other health care providers and the public under stressful conditions.
• Familiarity with scheduling and rearranging appointments
• Working knowledge of managed care
• Pleasant speaking voice and demeanor
• Neat, professional appearance
• Superior verbal communication skills
• Attention to detail is mandatory with accurate written and verbal communication critical to success.
• Ability to speak clearly and concisely communication instructions to patients and read, understand and follow oral and written instructions.
Responsibilities include, but are not limited to, the following:
Daily Preparation and Closing:
• "Opens" the office each day, according to protocol
• Check patient’s in and out.
• Runs the daily schedules one day ahead—makes a copy for each physician, the nurse's and the front desk
• Informs pre-authorization staff if a patient needs an authorization prior to the next days appointment when checking charts.
• "Closes" the office each day, according to protocol
Check-In, Check Out and Registration
• Greets patients as they arrive for scheduled appointments
• Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered)
• Verifies demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card, front and back, and picture ID.
• Collects all co-pays prior to patient being seen. Explains financial and collection policies to new patients.
• Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff
• Informs patients in the reception area when the physicians are running behind—offers to reschedule them.
• Schedules patient appointments at check out. Explains to patient which pieces of information they are to bring, provides patients several scheduling options, follows physician-approved scheduling guidelines
• Informs new patients about the practice's Web site; encourages them to visit, register online, and print a map with directions to the practice
Other
• Screens visitors and responds to routine requests for information
• Must be able to travel to satellite clinics, and lift up to 70 pounds
• Keeps the patient reception area neat and clean at all times throughout the day
• Facilitates any physician requests throughout the day
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Manager or Team Leader
• When directed by office manager or team lead will serve as back up for physical therapy front office.
Supervisory Responsibilities
This job has no supervisory responsibilities.