Job Description
30hop restaurant in Coralville, IA is hiring an experienced Restaurant General Manager to join our team. Take your career to the next level as a General Manager with 30hop, one of the Midwest’s fastest-growing hospitality groups.
30hop is a Midwest-based, upscale casual, full-service American bar and kitchen. Born in Coralville, Iowa, and now with six locations now open across Iowa, Nebraska, Kansas, and Missouri, we are continuing to expand our presence in the region. Each 30hop location blends bold flavors, vibrant energy, and exceptional hospitality, where guests can show up in sweats or suits and always feel at home.
Why join the 30hop team? At 30hop in Coralville, Iowa, you’re not just running a restaurant, you’re leading a flagship location with $5M+ in annual sales and helping shape the future of a growing hospitality group. Your impact extends beyond Coralville as you collaborate with Directors and owners to influence strategy, growth, and innovation.
Team is #1: You’ll lead a talented team, including AGM, FOH Training Manager, Shift Leads, Executive Chef, Sous Chef, and BOH Manager, supported by 100+ team members.
Schedule: We value balance, GMs get two consecutive days off, no close-to-open shifts, and dedicated management overlap for admin and leadership focus.
Technology: You’ll have access to industry-leading tools like Toast, 7shifts, OpenTable, MarginEdge, and KitchenSync.
Future Growth Opportunities: Grow with us, our GMs are positioned for future District and Regional leadership roles as we expand toward 30 premier locations.
What does 30hop provide to our guests? We believe in Food for Legends and Hospitality with Heart. We take pride in being unique yet approachable, offering a locally curated selection of craft beers, a menu designed to satisfy diverse tastes, and an atmosphere dedicated to celebrating good times. Every detail of our service is fueled by genuine care and a commitment to creating raving fans.
30hop’s Guarantee: We are committed to providing exceptional food & beverage paired with memorable service in a fun and vibrant environment. If we fail to WOW our guests, we make it right.
Salary: $65,000/year base salary and up based on experience + quarterly incentive bonus opportunities
Benefits:
- Medical coverage is available on the 1st of the month following 60 days of employment. 30hop covers 90% of the insurance premium.
- Dental and vision plans are available at the employee’s option.
- Exempt employees receive an annual PTO allotment on January 1st each year, based on completed years of service. PTO is available after six months of employment.
- 6 months – 3 years: 80 hours (2 weeks)
- 4 – 7 years: 120 hours (3 weeks)
- 8 + years: 160 hours (4 weeks)
- Paid maternity (4 weeks) and paternity leave (2 weeks)
- Free Employee Assistance Program for all employees and their families.
Employee discounts and perks include a complimentary meal for managers on duty. All employees receive 25% off food (excluding alcohol) for themselves and up to seven (7) guests when dining as a guest, plus 25% off personal alcohol purchases. Discounts begin on day one at your home restaurant, along with additional discounts for you and one (1) guest at all Craft Concepts Restaurants (25+ locations in Iowa, Kansas City, Missouri, and Omaha) after 60 days of employment.
Accountabilities
General Manager direct responsibilities
- LMA (Lead + Manage = Accountability)
- Win on Fast & Friendly Service
- L10 weekly meetings: ensure direct reports leave with a clear understanding of responsibilities for the coming days and weeks
- Store-Level Culture
- Policy Enforcement
- Effectively manage labor cost and COGS by creating weekly declining budgets and collaboration with fellow management, including back-of-house management
- Uphold standards, including but not limited to: daily duties, internal and external restaurant cleanliness, phase work, and restaurant maintenance
- Execute quarterly reviews using the company 5x5 system and documents
- Oversee daily and weekly administrative tasks, including processing QuickBooks payments, completing new hire paperwork, and promptly responding to company correspondence (email, Slack, online reviews)
- Promote transparency and clarity in communication, ensuring all messages are delivered in the proper chain-of-command sequence in a clear and concise manner
Essential Functions
General Manager’s primary duties performed on a regular basis
- Foster a culture of excellence and continuous improvement through coaching and development of staff– most notably our commitment to FAST, FRIENDLY & ATTENTIVE SERVICE!
- Oversee the building of a dynamic schedule for all front-of-house employees, managing time-off requests, cross-referencing internal & local events, and ensuring each area is adequately staffed
- Invest in the development of fellow management to facilitate the execution of pre-shift rallies
- Oversee all front-of-house employees, including: hiring and terminations, performance and pay reviews, job responsibilities, training and continuing education, discipline and commendations
- Provide essential tools and checklists for front-of-house to effectively prepare and maintain the restaurant's appearance
- Complete daily cash and safe balance reports to ensure accuracy and security of funds
- Conducts weekly and monthly inventory checks to track and manage stock levels efficiently
- Drive performance and development of the Assistant General Manager and front-on-house management, driving success and fostering growth within the team
- Demonstrate proficiency and versatility in all front-of-house operations
- Monitor and address equipment and facilities repair and cosmetic needs to ensure a safe and aesthetically pleasing environment
- Actively engage with customers by conducting 100% table touches to enhance the dining experience - Make raving fans!
- Pioneer growth avenue for increased revenue
- Other duties as assigned
Expectations
- Demonstrate reliability by adhering to Craft Concepts Handbook policies and procedures
- Ability to work flexible hours, including evenings, weekends, and holidays with a consistent work schedule of 40-45 per week
- Know and apply company Core Values to manage, make decisions, and inspire others to do the same
- Develop and maintain open lines of communication with leadership and team members, fostering a collaborative and inclusive work environment
Qualifications
- 3+ years of experience in restaurant management, with a proven track record of success
- Excellent organizational, interpersonal, communication, and problem-solving skills
- Strong leadership skills, with the ability to coach and mentor team members with professional maturity
- Entrepreneurial mentality with experience in a sales-focused environment
- Holds an Iowa Program for Alcohol Compliance Training Certificate (I-PACT) or is able to obtain it within 30 days of hire
- ServSafe Certified or is able to obtain it within 30 days of hire
- Capacity to stand and walk for prolonged periods of time
- Able to lift and carry up to 50lbs
*30hop is an equal employment opportunity employer