to top

Automotive Service Advisor

Pitts Automotive, Inc

Birmingham, AL

Posted/Updated: Today

Job Description

Service Advisor (Independent Auto Repair Facility)

Join a fast-paced, community-trusted independent repair facility that’s been proudly serving our neighbors for 13+ years and we’re always on the lookout for new talent to help our team grow. We value curiosity, collaboration, and a customer-first approach. If you’re passionate about cars and customer service, we’d love to hear from you.

What you’ll do

  • Be the friendly, trusted primary contact for customers, translating vehicle needs into clear, accurate recommendations

  • Educate customers on repairs, timelines, and costs with professionalism and a positive attitude

  • Collaborate with technicians to ensure timely, quality service and transparent estimates

  • Manage appointments and maintain a smooth, efficient workflow in a by-appointment shop

  • Utilize Tek-Metric and other diagnostic resources to support diagnoses and explanations

  • Maintain better than dealership-like professionalism and high customer satisfaction in an independent shop setting

Requirements

  • Exceptional customer service and communication skills

  • Clean, insurable driving record; ability to pass background check and drug test

  • 5+ years of experience in the automotive industry

  • Strong automotive knowledge with the ability to clearly explain needed repairs

  • Friendly, courteous, team-oriented, and capable of multi-tasking

  • Proficient computer skills and familiarity with the independent repair sector

  • Tek-Metric fluency or willingness to become proficient

What we offer (Why you want to be part of our team)

  • Competitive compensation package

  • Health insurance

  • No weekends (Monday–Friday, 7:30 AM – 5:30 PM)

  • Paid vacations: 1 week then 2 weeks

  • IRA retirement plan with a 3% company match

  • Ongoing training and continuing education

  • Financial support for training, ASE tests, and destination training

  • Paid uniforms

  • Holiday pay and sick day pay

  • Team production Bonus plan in place, earn from 0 up to 24 additional days of pay

  • Sign-on bonus for qualified, skilled candidates

Why you’ll love working here

  • Respectful, collaborative team culture

  • Strong work-life balance in a busy yet manageable shop

  • A growing independent facility with clear opportunities for career advancement

  • Commitment to ongoing professional development and industry certifications

  • Own your role and drive your own success every day

  • A welcoming environment for referrals; we’re always expanding our team with great people

We’re always seeking enthusiastic new talent to join our growing team. If you’re ready to contribute to a trusted local shop and build a rewarding career, we’d love to hear from you.

How to apply

Please submit your resume and a brief cover note highlighting your automotive experience and customer service strengths. If you know someone who would be a great fit, feel free to refer them, we value great referrals and teamwork.

Share with a friend Save Employer