Part Time Manager at Skate City - Sioux Falls

Job Description

Job Requirements

1. We are looking for an energetic, reliable, person with great customer service skills.
2. Session Operation: The part time Manager is responsible for assisting the operation of our public and private sessions, ensuring all aspects run smoothly: opening and closing tasks, admission, birthday parties, on-rink activities, customer safety, and others. This position requires some nights and weekends.
3. Office Support: Duties include answering phones, miscellanies paperwork, filing, printing.
4. Supporting Staff: The part time Manager is the first contact point for staff. This includes problem solving during session and guiding staff to high-priority areas. The part time Manager also oversees the opening and closing tasks for crew members to ensure the rink stays in its best shape for session.

5. Customer Engagement: It is our goal that our customers have the best experience possible at our rink. It is the duty of the part time Manager to engage with customers, create a positive energy for our employees, and uphold high standards of customer service.

Qualifications

Experience

1. Microsoft Outlook experience preferred.
2. Cash handling experience.
3. 2-3 years customer service experience preferred.
4. Management or supervisory experience preferred.

Additional Skillset

1. Problem Solving: Challenges present themselves daily, it's necessary to be able to troubleshoot efficiently and identify solutions in a timely manner.
2. Leadership: The part time Manager needs to support and guide our staff during session. This means directing staff to high priority areas and ensuring they feel equipped to complete their duties. Our part time Manager will help ensure that all opening and closing tasks are completed as well. In addition, our ideal candidate will need to confidently navigate policy questions from customers and be comfortable making decisions in this setting as well.
3. People Skills: It is imperative that our customers have the best experience possible within our rink. Our ideal candidate will have a natural ability to engage with others, ensuring their needs are met in a friendly and helpful way.
4. Flexibility: There are many miscellaneous tasks that come up within the operation and maintenance, requiring flexibility to step in where needed to keep our facility in its best operating condition.

Experience is not required in these areas as we are willing to train, but an ability to learn and think on your feet is desired. We are seeking an outgoing and friendly individual to help lead our team. Pay may vary based on experience and skillsets.