Job Description
Parts Operations Manager
JOB DESCRIPTION
North Central Utility is looking for a self-motivated, highly organized individual to lead our parts operations team throughout 10 dealership locations in WI, MN & ND.
Responsibilities will include but not be limited to the following:
- P&L accountability for entire parts department
- Lead team of 10 parts managers
- Monthly review of financials with parts management team including sales, expenses, profits and market conditions to address concerns and identify areas for improvement
- Review core metrics including inventory turns, revenue, margins, obsolete inventory, lost sales and price exceptions by store, customer and employee to identify opportunities
- Work with parts management team to establish sales goals and hold team accountable
- Direct parts purchasing efforts to balance needs of the company, customer and vendors
- Work collaboratively with service management team to identify stocked inventory needs to support shop repairs
- Work closely with parts vendors to negotiate preferred pricing and programs to maximize profitability and customer satisfaction, select quality products and suppliers, and ensure vendors provide adequate training opportunities
- Work with managers, HR and owners to identify and maintain appropriate staffing levels
- Ensure clean & safe working environment at all shop locations
- Collaborate with marketing manager and vendors to create to customer facing materials that promote NCU value proposition and current NCU/Vendor promotional offers
- Guide parts management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
- Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all parts team members
- Coordinate annual performance reviews for all parts team members and work with managers to create employee development plans as needed
- Work collaboratively with service operations team to achieve company goals
- Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
- Participate in vendor and company sponsored management meetings
- Provide training and coaching for parts team members
- Oversee fleet of parts vehicles to ensure proper maintenance and that vehicles are in safe working condition
- Develop annual capital expense budget and present to owners
- Coordinate vendor trainings for parts team
- Work closely with factory and supplier field service & warranty teams
- Conduct regular online meetings to share info between locations
- Keep abreast of market conditions and NCU competitiveness in markets served
- Develop annual plan to outline current and future needs, problems and opportunities
- Help identify and create improved organizational and department level processes
- Guide parts team in building strong customer relationships by providing superior customer service and a positive, problem solving approach to every interaction
Qualifications:
- Positive attitude, strong work ethic, competitive spirit and passion to provide solutions
- 10 years heavy-duty parts experience
- 5 years heavy-duty parts management experience (or equivalent)
- Multi-store management experience preferred
- Excellent verbal and written communication skills
- Proficient with Excel, Word, Powerpoint & Microsoft Teams
- Exceptional heavy-duty parts product knowledge
- Able to learn and master dealer operating software (DSI-Blaze)
- Working knowledge of accounting including accounts payables, receivables & financials
- Proven leadership skills
- Strong mechanical aptitude
- Clean driving record
- Willing to travel – up to 60% travel to branch locations