Job Description
Job Title: Relationship Associate
Reports To: Manny’s Lawn & Snow Owner/Officer
Job Type: Full Time or Part Time
FLSA: Non-Exempt
Salary: $20-25/hr DOE
Job Summary: This job might be for you if you are a go getter, like to be the center of information flow and all around thrive with being a vital team member; Manny’s Lawn & Snow is looking for that person to be our Relationship Associate. We provide lawn care, landscaping and snow removal services in the Fargo Moorhead metro area. Previous experience in the lawn, landscape and snow service industry is not required. We will train and support individuals who possess the passion and skill requirements of the position.
As the Relationship Associate you are genuinely excited to help customers, effectively communicate with them, showing patience and compassion. You will work in a fast-paced environment that presents daily challenges that require high attention to detail and accuracy. If you are that go getter, have the passion for the position and enjoy working in a family team environment, then this is your open door for success!! This position has the potential to transition to a hybrid remote/in person role.
Primary Duties:
- Handle incoming calls and emails in fast paced and high-volume environment.
- Communicate with existing and potential clients via phone and email.
- Go the extra mile to engage customers and make them feel important.
- Serve as customer point-of-contact for day-to-day issues, and expeditiously and proactively identify, address, and resolve client needs.
- Identify and assess customers’ needs to achieve satisfaction.
- Keep detailed records of customer interactions.
- Generate new relationships by providing proposals to incoming leads, as well as upselling and nurturing existing clients.
- Assist with scheduling jobs that have sold and communicate schedule to the client, as well as to the operations team.
- Ability to take calls early evenings and weekends (remotely & rotating) from customers or potential customers.
- Work with marketing team on developing sales leads/databases of potential clients.
- Basic office support duties as needed.
- Performs other duties and special projects as assigned.
Job Skills Required:
- 5 years+ customer service-related experience preferred.
- A positive, professional attitude and demeanor at all times.
- Professional phone etiquette.
- Strong ability to stay organized, efficient, and effective.
- Basic computer knowledge is a necessity, must be familiar with Microsoft programs, email, and able to quickly learn other programs.
- Basic ability to sell, negotiate, explain, and resolve issues.
- Able to accurately document details of all client interactions.
- Strong, effective written and verbal communicator with clients, leads, vendors, and co-workers.
- Driven, self-motivated, and wanting to excel in your position.
- Able to multitask and prioritize work accordingly.
Benefits:
- BCBS ND Health Insurance – 50% of single rate is employer paid
- BCBS ND Dental Insurance – 100% employer paid
- 401(k) match – after 1,000 hours and 1 year of service
- Health Savings Account
- Employee Assistance Program through The Village
- 6 Paid Holidays (full time only)
- Paid Time Off (full time only)
Physical Requirements:
While performing the duties of this job, the employee is required to communicate effectively with others. The employee must be able to use a keyboard, mouse, telephone, and other office equipment. The employee is frequently required to walk, sit, and to reach with hands and arms. The employee must be able to review detailed documents and read computer screens.
Lifting Requirements:
- Sedentary work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.