Job Description
Job Description: Scheduler
Position Title: Scheduler
Reports To: CEO
Location: Grand Forks, ND
Position Summary
The Scheduler is responsible for coordinating and maintaining the daily and weekly schedules of Care Managers to ensure consistent, high-quality care for All Embracing Home Care clients. This role requires excellent organizational skills, problem-solving abilities, and strong communication with both staff and clients. The Scheduler ensures that shifts are staffed appropriately, last-minute changes are addressed, and documentation is updated accurately and promptly.
Key Responsibilities
- Develop, manage, and maintain weekly and monthly schedules for Care Managers.
- Match Care Managers to clients based on skills, availability, location, and client preferences.
- Respond promptly to call-ins, emergencies, and last-minute scheduling needs.
- Communicate schedule changes with Care Managers and clients in a timely, professional manner.
- Maintain accurate records of schedules, shift changes, and staffing notes in scheduling software/system.
- Coordinate with HR to onboard new staff and ensure they are added to the schedule.
- Monitor caregiver hours to reduce overtime while maintaining client coverage.
- Ensure compliance with state regulations, agency policies, and client care plans.
- Provide excellent customer service to clients, families, and staff by resolving scheduling concerns quickly and effectively.
- Participate in on-call rotation, as assigned, for after-hours scheduling needs.
Qualifications
- High school diploma or equivalent (associate or bachelor’s degree preferred).
- Prior scheduling, staffing, or healthcare office experience preferred.
- Strong organizational and time management skills.
- Excellent communication skills, both written and verbal.
- Ability to handle multiple priorities and remain calm in fast-paced situations.
- Proficient in Microsoft Office Suite; experience with scheduling software a plus.
- Demonstrated ability to work independently and as part of a team.
Personal Attributes
- Professional, reliable, and detail oriented.
- Compassionate and respectful toward staff and clients.
- Strong problem-solving and critical-thinking abilities.
- Flexible and adaptable to meet agency and client
Work Schedule & Compensation
- Full-time, Monday–Friday, with occasional on-call responsibilities.
- Pay: Competitive, based on experience.